Welcome to www.shopmax.vn, operated by SHOP MAX TRADING SERVICE COMPANY LIMITED (referred to as “Shop Max”, “we”, or “our company”).

Shop Max is committed to complying with Vietnamese regulations on personal data protection and respects the privacy rights of all customers. This Privacy Policy is designed to help you understand how we collect, use, disclose, and manage your personal data.

By using our Services or Platform, you agree to the practices and terms described in this Privacy Policy. If you do not agree with any part of this Policy, please refrain from using our Services or Platform.

This Policy applies to both Sellers and Buyers using Shop Max's services.

Types of Personal Data We May Collect

"Personal data" refers to any information that can identify an individual, including but not limited to name, ID number, and contact information. Specifically, we may collect the following:

Identification data: Full name, gender, date of birth
Contact data: Delivery address, email, phone number, billing address
Transaction data: Payment method, purchase history, and related services
Technical data: IP address, browser type and version, time zone settings, access location, and other technical details collected during your website visit

Customers are responsible for providing accurate information and notifying Shop Max of any changes. We may request supporting documents to verify your details.

You may decline to provide personal data; however, doing so may affect your ability to use some of our Services or Platform features.

Purpose of Collecting Personal Data

Your personal data is collected for the following purposes:

Order processing: Order confirmation, delivery, after-sales support, and customer care
Payment verification
Customer support: Assisting with product usage, responding to inquiries, and handling complaints
Promotions and marketing: Sending promotional offers and marketing updates from Shop Max
System maintenance and technical support
Prevention and investigation of fraud or violations of la

Scope of Use of Personal Data

We may use your personal data for the following purposes:

Sales and after-sales service: Contacting you for order confirmation, shipping updates, and after-sale support
Marketing communications: Sending promotional materials, product updates, and service information
Legal compliance: Providing information upon lawful request from authoritie

Data Retention Period

Your personal data will be retained in the Shop Max system until:

You request deletion, or
The information is no longer necessary for our business purpose

Who May Access Your Information

The following parties may access your personal data:

Shop Max’s management team and authorized departments directly involved in order processing and customer service
Shipping, payment, or IT service partners, within the scope necessary to complete your order or support services
Government authorities, when legally require

Accessing and Updating Your Personal Information

You may contact our Hotline or submit a request via the Contact page to check, update, or delete your personal data.
Shop Max will process your request within 3–5 business days from receipt.

Handling Complaints

Shop Max is committed to safeguarding your personal data. We only share your information with the entities listed in Section 6 of this policy and do not disclose it to any third party for commercial purposes.

In the event of an unintended data breach, such as a cyberattack that compromises personal data, Shop Max will promptly coordinate with authorities to investigate, address the issue, and notify affected customers.

If you believe your personal information is being misused or handled outside the agreed scope, please contact our Hotline or submit a message via the Contact section.

Contact Us