POLICY
Welcome to www.shopmax.vn, operated by SHOP MAX TRADING SERVICE COMPANY LIMITED (referred to as “Shop Max”, “we”, or “our company”).
Shop Max is committed to complying with Vietnamese regulations on personal data protection and respects the privacy rights of all customers. This Privacy Policy is designed to help you understand how we collect, use, disclose, and manage your personal data.
By using our Services or Platform, you agree to the practices and terms described in this Privacy Policy. If you do not agree with any part of this Policy, please refrain from using our Services or Platform.
This Policy applies to both Sellers and Buyers using Shop Max's services.
Types of Personal Data We May Collect
"Personal data" refers to any information that can identify an individual, including but not limited to name, ID number, and contact information. Specifically, we may collect the following:
- Identification data: Full name, gender, date of birth
- Contact data: Delivery address, email, phone number, billing address
- Transaction data: Payment method, purchase history, and related services
- Technical data: IP address, browser type and version, time zone settings, access location, and other technical details collected during your website visit
Customers are responsible for providing accurate information and notifying Shop Max of any changes. We may request supporting documents to verify your details.
You may decline to provide personal data; however, doing so may affect your ability to use some of our Services or Platform features.
Purpose of Collecting Personal Data
Your personal data is collected for the following purposes:
- Order processing: Order confirmation, delivery, after-sales support, and customer care
- Payment verification
- Customer support: Assisting with product usage, responding to inquiries, and handling complaints
- Promotions and marketing: Sending promotional offers and marketing updates from Shop Max
- System maintenance and technical support
- Prevention and investigation of fraud or violations of la
Scope of Use of Personal Data
We may use your personal data for the following purposes:
- Sales and after-sales service: Contacting you for order confirmation, shipping updates, and after-sale support
- Marketing communications: Sending promotional materials, product updates, and service information
- Legal compliance: Providing information upon lawful request from authoritie
Data Retention Period
Your personal data will be retained in the Shop Max system until:
- You request deletion, or
- The information is no longer necessary for our business purpose
Who May Access Your Information
The following parties may access your personal data:
- Shop Max’s management team and authorized departments directly involved in order processing and customer service
- Shipping, payment, or IT service partners, within the scope necessary to complete your order or support services
- Government authorities, when legally require
Accessing and Updating Your Personal Information
You may contact our Hotline or submit a request via the Contact page to check, update, or delete your personal data.
Shop Max will process your request within 3–5 business days from receipt.
Handling Complaints
Shop Max is committed to safeguarding your personal data. We only share your information with the entities listed in Section 6 of this policy and do not disclose it to any third party for commercial purposes.
In the event of an unintended data breach, such as a cyberattack that compromises personal data, Shop Max will promptly coordinate with authorities to investigate, address the issue, and notify affected customers.
If you believe your personal information is being misused or handled outside the agreed scope, please contact our Hotline or submit a message via the Contact section.
